Last updated: 2025

Delivery Areas

We deliver to all regions of Morocco, including major cities and remote areas. Please provide your full address when placing an order to ensure accurate delivery.

Delivery Timeframes

Delivery times vary depending on your location:

• Major cities (Casablanca, Rabat, Marrakech, Fes, Tangier, Agadir...): 2 to 3 business days
• Medium and small cities: 3 to 5 business days
• Remote areas and villages: 5 to 7 business days

These are estimated timeframes and may be affected by public holidays or high-demand periods such as Ramadan and Eid Al Adha.

Order Processing

Your order is prepared and handed to the shipping carrier within 24 to 48 hours of confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Shipping Fees

Shipping costs are clearly displayed at checkout. Free shipping may be available when your order exceeds a certain amount, as per current promotions on the store.

Delivery Confirmation Call

Before delivery, the courier or our team may call you to confirm your availability and arrange a convenient time. Please make sure your phone number is correct when placing the order and answer incoming calls from our delivery team.

Failed Delivery Attempts

If you are unavailable at the time of delivery, two additional attempts will be made. If delivery fails after three attempts, the order may be returned to the store and additional fees may apply. Please monitor messages from the carrier and contact us if you experience any issues.

Order Tracking

Once your order is shipped, you will receive a tracking number via SMS or through your store account. You can use it to follow your delivery status.

Delivery Issues

If your order is significantly delayed or not received, please contact us via our contact page with your order number. We will follow up with the carrier and keep you informed.

Updates to This Policy

We may update this policy from time to time. The date of the last update is indicated at the top of this page.