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Last updated: 2025

Introduction

We respect your privacy and are committed to protecting your personal data in accordance with Moroccan Law 09-08 on the protection of individuals with regard to the processing of personal data, supervised by the Commission Nationale de contrôle de la Protection des Données à caractère Personnel (CNDP).

Data We Collect

When you place an order, we collect the following information:

  • Full name
  • Phone number
  • Delivery address (city, neighborhood, street)
  • Any additional details you provide during the order

We do not collect any banking or credit card information. Our store operates entirely on a Cash on Delivery (COD) basis.

How We Use Your Data

We use your personal data exclusively for the following purposes:

  • Order confirmation: We may call or send you an SMS to confirm your order and delivery details.
  • Delivery: We share your address and phone number with the shipping carrier to complete delivery.
  • Customer support: To respond to your inquiries and follow up on your orders.
  • Service improvement: To analyze performance and enhance your overall shopping experience.

Sharing Data with Third Parties

We do not sell or share your personal data for commercial purposes. We may share it only with:

  • Shipping and delivery companies to deliver your order (name, phone, and address only).
  • Technical service providers who help us operate the store, under strict confidentiality obligations.

Data Retention

We retain your data for a maximum of 12 months from the date of your last order, after which it is deleted or anonymized, unless otherwise required by law.

Data Security

We apply appropriate technical and organizational measures to protect your data from unauthorized access, leakage, or unlawful use.

Your Rights Under Moroccan Law

Under Law 09-08, you have the following rights:

  • Right of access: Request a copy of the data we hold about you.
  • Right of rectification: Request correction of any inaccurate or incomplete data.
  • Right to object: Object to the processing of your data in certain circumstances.
  • Right to erasure: Request deletion of your data when it is no longer needed.

To exercise any of these rights, please contact us through our contact page. We will respond to your request within 30 days.

Cookies

Our store may use technical cookies that are strictly necessary for the website to function properly. We do not use third-party advertising tracking cookies without notifying you.

Updates to This Policy

We may update this policy from time to time. The date of the last update will be indicated at the top of this page. We encourage you to review it periodically.